Refund policy

 

You may return your unused product(s) within 30 days of your purchase.

• Full returns must include all products shipped, including any gift with purchase, promotional products or samples.
• It is mandatory that items are returned new and wrapped and sealed with clear plastic.
• Only products purchased through www.us.filorga.com/ may be returned.
• Please note, original shipping and handling fees, if any, are non-refundable.

We ask that you please contact us with your name, address, phone number and Order Number, as well as the reason for the return so that we may expedite the process for you.

Once your return is processed, you will receive a refund for the amount paid for the returned item via the original method of payment.

FILORGA does not provide return labels and is not responsible for return shipping fees or lost returns. You are responsible for shipping your return back, please obtain a tracking number for your records.